“Company” or the terms “we” or “us” or similar terms refer to Dentilink, Inc. “You” or “your” or similar terms refer to you as a user of our Services.
Personal Information – In General
Protected Health Information.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect personal information you choose to provide, e.g., through registrations, applications, use of the Services, surveys, and in connection with your inquiries, from the time that you initially access our Sites or use our Services. The information we gather from customers enables us to personalize and improve our Services.
We collect the following types of information from our customers:
Personal Information You Provide to Us.
We receive and store any information you enter on our Sites or provide to us in several ways. Personal Information that we collect may include things like your full name, mobile phone number, credit card and/or other payment information (if applicable – i.e., self-pay participants), your email address and the email address of your contacts, home and business postal addresses, IP address, browser information, username, password, certain health information (e.g., weight, insurance information), and any other information or data that you provide when using our Sites and/or our Services. You can choose not to provide us with certain information, but that may result in our inability to provide you access to many of our special features. Dentilink’s goal is to use the Personal Information you provide for such purposes as answering questions and communicating with you about the Company’s products and services, including updates and new features.
PLEASE NOTE: By using the Services, you consent to and authorize Dentilink to disclose your eligibility for and participation in the Services (i.e., you’re a dentist and are able to send cases to labs or are a lab that is certified to accept cases from dentists or clinics and have elected at your own discretion to participate in the same) to the other users of the Sites and Services. The users, including but not limited to Site administrators, Dentists, Clinic administrators and your fellow lab technicians and lab administrators will have access to a range of Personal Information such as your name and picture, linking you to your case and reason for platform participation. Specifically, as we group participants based on certain characteristics, fellow support group members may be co-workers or other acquaintances.
We take great efforts in protecting your privacy, however, we cannot control, and expressly disclaim any responsibility for, whether or how users will subsequently use or disclose posted or previously disclosed information. If you do not consent to the disclosure of this information, you should not access or use the Sites or the Services. The Services include the ability for users to share Personal Information, including information regarding your medical condition. Any information you choose to provide or upload to the group Sites, including Personal Information about your medical condition, will be visible to your group, as well as Health Coaches, Site administrators, and other Site users. As your information will be viewable to the other users of the Sites, you should provide only the information you feel comfortable disclosing. There may be an opportunity to speak on the phone or via video chat in a group conference call. Participation in such opportunities is not mandatory, but should you choose to participate, you should share only as much information as you feel comfortable sharing in these additional forums.
Personal Information Collected Automatically.
We receive and store certain types of information whenever you interact with our Sites and / or use our Services. We automatically receive and record information on our server logs from your browser, including your IP address, and the page you requested. In addition, we may use personal identifiers to recognize you when you arrive at the Site via an external link, e.g., such as a link appearing on a third party site or in an Dentilink-generated email presented to you. See also our What About Cookies? section below. We will also use your information to provide customer service and support.
Generally, our Services automatically collect usage information, such as the numbers and frequency of visitors to our Sites and its components, similar to TV ratings that indicate how many people watched a particular show. We only use this data in aggregate form, that is, as a statistical measure, and not in a manner that would permit us to identify you personally (“De-identified Information”). This type of aggregate data enables us to figure out how often users or customers use parts of the Sites or Services so that we can make the Sites and Services as appealing to as many users and customers as possible and improve our Services. We may provide this de-identified, aggregate data to our partners to identify how our customers, collectively, use our Sites or Services. Again, we never disclose aggregate information to a partner in a manner that would identify you personally.
You may set your browser to refuse or disable these data collection methods, but doing so may change your experience with the Sites or the Services, diminish certain aspects of the Sites’ functionality or render certain features of the Sites or the Services inoperable. The Sites may not recognize or respond to “do not track” technologies employed by your browser.
We often receive a confirmation when you open an email from us if your computer supports this type of program. We use this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. When you receive e-mail from us, you can opt out of receiving further e-mails by following the included instructions to unsubscribe. However, by opting out of further email communications after you enroll in the Services, you may limit case reminders and other valuable platform content and components.
We often receive a confirmation when you call us from your phone. We use this confirmation to help us make phone calls more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. When you receive phone messages from us, you can opt out of receiving further messages by following instructions on our Site and Services to unsubscribe.
What About Cookies?
3. WHAT PERSONAL INFORMATION DO WE SHARE?
Personal Information regarding our users is an integral part of our business. We will not rent, sell or share your Personal Information with other people or non-affiliated companies except to provide the Services, when we otherwise have your permission, or under the following circumstances:
Messaging Services: We may provide functionality to permit you to send messages, including instant messages, to other users through the Sites. Please note that if you use such functionality to send such a message to another user, your screen name will be disclosed to that user, as well as Site administrators. Further, if a message you send using such functionality contains Personal Information, we cannot control how the Personal Information will be used or disclosed by the recipient of your message. We urge you to exercise discretion and caution when deciding to disclose your Personal Information, or any other information, in any message, and to be careful about the people to whom you send such messages.
IN THE CASE OF YOUR USE OF MESSAGING SERVICES, AS DESCRIBED ABOVE, WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF ANY INFORMATION, INCLUDING PERSONAL INFORMATION, THAT IS DISCLOSED BY YOU OR ON YOUR BEHALF BY YOUR SYSTEM IN SUCH MESSAGING SERVICES. BY DISCLOSING ANY OF YOUR INFORMATION VIA MESSAGING SERVICES, YOU ACKNOWLEDGE AND ACCEPT ANY RISK AND DAMAGE ARISING FROM DISCLOSURE OF SUCH INFORMATION.
User Profiles: We may provide functionality to permit you to create a user profile page in which you may provide information about yourself, including, without limitation, your clinic or lab name, cases you have worked on, as well as your feedback from dentists or labs (“User Submissions,” as further defined in our Terms). You may also be able to upload pictures, videos and other content to your profile page as part of the User Submissions. User Submissions may be displayed to other users to facilitate user interaction within the Sites. Email addresses are used to add new User Submissions to user profiles and to communicate through User Submissions. Users’ email addresses will not be directly revealed to other users by us, except when the user is “connected” to another user via a shared connection, or an invitation, or if the user has chosen to include their email address in their User Profile. Please note that any User Submissions you make, including Personal Information, on or through your profile page may be available for other users, the Company, administration, moderators, and other staff. Additionally, other users may be able to post comments and view posted comments on your profile page.
Communication in Response to User Submissions: As part of the Sites and Services, you will receive from us email and other communication relating to your User Submissions. You acknowledge and agree that by posting such User Submissions, we may send you email and other communication (e.g., phone or text message) that we determine, in our sole discretion, as related to your User Submissions.
Affiliated Businesses We Do Not Control: In order to provide you with the optimal user experience, we anticipate that we may become affiliated and work closely with a variety of third party businesses. In certain situations, these businesses may sell products or services to you through the Sites. In other situations, we may provide services, or sell products, jointly with affiliated businesses. You should be able to recognize when an affiliated business is associated with your transactions, and throughout the course of the transactions, we will share your Personal Information that is related to such transactions with that affiliated business.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and/or services to you. Without specific authorization and/or consent, we limit the rights of our agents to use Personal Information we share with them to that which is minimally necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
Promotional Offers: We may send offers to you on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send an email with your request to firstname.lastname@example.org.
Protection of the Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of the Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, detection or suppression, and credit risk reduction. If necessary, we will make all legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your unencrypted, electronically stored, “personal information” or “medical information” (as defined in applicable state statutes on security breach notification). To the extent permitted by applicable laws, we will make such disclosures to you via email or conspicuous posting on your private profile on the Sites in the most expedient time possible and without unreasonable delay, insofar as consistent with (a) the legitimate needs of law enforcement, or (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to control the sharing of this information.
De-identified Information: We may create De-Identified Information from the information that you share with us and use such De-identified Information without restriction. We may, for instance, share De-identified Information with the sponsors paying for your participation in the Services (e.g., reports containing data related to enrollment, engagement, retention, and outcomes to evidence overall program success metrics), and with third party administrators working with the sponsors to administer certain services to you (e.g., incentives vendors, wellness administrators, etc.). Again, we never disclose aggregate information in a manner that would identify you personally.
Diagnose Website Problems: The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Site. Your IP address is used to gather broad demographic data. Your IP address contains no personal information about you.
Service-related Announcements: We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service: We will send you a welcoming email to the address you provide at registration to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Targeted or Behavioral Advertising: Targeted advertising (also known as behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited, the searches they have made, the type of device they have used, or the orders they have placed. This information is then used to select which advertisement should be displayed to a particular individual via the Services. For example, if you have shown a preference for a type of case to work on material to use while using the Service, you may be served an advertisement via the Service relating to that type of case or material. We may share or sell aggregated demographic information about our user base, including information related to your use of the Service (e.g., how you interact with the Welkin mobile App and Sites, our partners and advertisers), your device type, purchase history, delivery location history, and click tracking, with third party advertisers for the purpose of selecting an appropriate audience for their advertisements, but only after either removing from such information anything that personally identifies you or combining it with other information so that it no longer personally identifies you. This information does not identify individual users by name, email or other contact information. If you would like to opt out of targeted advertising that occurs when using the Services, please contact us at email@example.com. Please note that this will opt you out of targeted ads delivered via the Services. If you opt out, you will continue to receive online advertising via the Services; however, these ads may not be as relevant to you.
4. IS MY PERSONAL INFORMATION SECURE?
We employ industry standard administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. In addition, when we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws, including, without limitation, the Health Insurance Portability and Accountability Act (“HIPAA”).
Furthermore, your individual user account is protected by a password for your privacy and security. To ensure that there is no unauthorized access to your account and Personal Information, we suggest that you safeguard your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account.
5. WHAT PERSONAL INFORMATION CAN I ACCESS AND CORRECT?
You can access certain information about you for the purpose of viewing, and in certain situations, updating that information. This list may change as the Sites and Services change.
Clinic Name (Dentists only)
Lab Name (Labs only)
Account and user profile information (e.g., name and picture)
User email address
User mailing address
User mobile phone number
Username and password
Pricelist (Labs only)
In order to help us maintain and ensure that your information is accurate and up to date, please update your information if it changes or inform us promptly at firstname.lastname@example.org so that we make the appropriate changes.
6. WHAT CHOICES DO I HAVE REGARDING MY PERSONAL INFORMATION?
As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Sites and the Services.
You are able to add or update certain information on pages, such as those listed in the “What Personal Information Can I Access And Correct” section, above. When you update information, however, we often maintain a copy of the unrevised information in our records.
If you would like us to remove your records from our system, you may request deletion of your account with us by sending e-mail to email@example.com. Please note that some information may remain in our records after deletion of your account, including any information or records we are legally obligated to retain. We will process your request within a reasonable time, but please note that you may receive additional offers as we process your request.
7. HOW DO WE PROTECT CHILDREN’S PERSONAL INFORMATION?
The Services are not directed to children. We do not knowingly allow or solicit anyone under the age of 18 to participate independently in any of the Services. We do not knowingly collect Personal Information from children. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, please contact us. If we become aware that a user of the Services is under the age of 18 and has provided us with Personal Information without verifiable parental consent, we will delete such Personal Information from our files.
9. QUESTIONS OR CONCERNS
If you have any questions or concerns regarding privacy on our Sites, please send us a detailed message at firstname.lastname@example.org or at the address below. We will make every effort to resolve your concerns. Dentilink, Inc., 27 School St. Suite 400, Boston, MA 02108
Effective Date: December 21, 2016